All queues have been cleared and traffic is back to normal.
Incident Start Date & Time (GMT) : 09 Nov 01:30 Hrs. Incident Start Date & Time (GMT) : 09 Nov 02:50 Hrs.
Posted Nov 09, 2021 - 02:51 UTC
Investigating
Ticket Number :: MNOC-34673 Services:: SMSx
Description :: Monitoring NOC observed queues built in our platform for delivery receipts. Support team are working on the issue. Customers sending traffic might have observed potential delay in delivery of delivery receipts.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 09 Nov 01:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 09, 2021 - 01:51 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).