Delivery Issue Guatemala - Tigo

Incident Report for Sinch

Resolved

This Incident has been resolved.

Incident Start Time: 2025-09-25 07:57 UTC

Incident End Time: 2025-09-25 10:22 UTC
Posted Sep 25, 2025 - 11:42 UTC

Update

We are continuing to investigate this issue.
Posted Sep 25, 2025 - 09:50 UTC

Investigating

We are currently observing delivery issues in Guatemala - Tigo.

Incident Start Time: 2025-09-25 07:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Sep 25, 2025 - 08:33 UTC
This incident affected: External Connectivity (SMS - LATAM).