DI SMS 365 | Operator Services | Potential delay in delivery of MO, MT and DLR Traffic | TT# MNOC-33184
Incident Report for Sinch
Resolved
Ticket Number :: MNOC-33184
Services:: DI SMS 365

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 September 2021 02:45 Hrs.
Incident End Date & Time (GMT) : 20 September 2021 03:55 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 20, 2021 - 03:55 UTC
Investigating
Ticket Number :: MNOC-33184
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 20 September 2021 02:45 Hrs.

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 20, 2021 - 03:20 UTC
This incident affected: Sinch DI Services (SMS 365 Operator).