Our engineers have resolved the issue affecting the Analytics feature on our CCP (Cloud customer portal, Dashboard.sinch.com).
Start Time: 2021-03-11 10:31 UTC End Time: 2021-03-12 17:05 UTC
We apologize for the inconvenience and thank you for your patience while we worked to restore service. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 12, 2021 - 17:51 UTC
Identified
Dear Client,
The faulty component has been identified and our engineers are working to resolve the issue. Unfortunately, we are unable to provide an ETA for the deployment.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 12, 2021 - 15:43 UTC
Investigating
Dear Client,
We are writing to inform you that we are experiencing a service degradation for Analytics feature on our CCP (Cloud customer portal, Dashboard.sinch.com).
Start Time: 2021-03-11 10:31 UTC
Our engineers are working to restore service as soon as possible.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 11, 2021 - 10:33 UTC
This incident affected: Dashboard.sinch.com (Analytics).