We are informing you of an ongoing issue at our US1 Site.
Our engineers have mitigated the issue and redirected upstream supplier and carrier connectivity to alternative routes
Type: Network issue
Affected site: US1
Start Time: 2021-07-20 17:30 UTC
Stop Time: TBD
Impact MMS: Clients would have experienced MMS MT rejects towards Sprint & Verizon until 17:48 UTC
Impact Short Code SMS: Clients would have experienced SMS MT delays towards Canada (Telus, SSI Micro, MTS until 17:48 UTC)
Impact SMS: Clients would have experienced SMS MT delays towards Argentina, Bolivia, Peru and Uruguay (mitigated at 17:57 UTC), Chile (ongoing)
Impact 10DLC SMS: Clients would have experienced SMS MT delays towards US (AT&T, US Cellular, Canada and Tier-3 US until 17:56 UTC),
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
In case you need further information, please contact technical support at firstname.lastname@example.org