DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from one of the operator in United States

Incident Report for Sinch

Resolved

Currently traffic delivery has been resumed back to normal.

Posted Aug 18, 2022 - 16:40 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in receipt of delivery from one of the operator in United States.
Some of our customers may observe delay in receipt of DLR for the MT Traffic terminating into one of the operator in United States.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 18 August 2022 13:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 18, 2022 - 14:41 UTC