Incident Start time: 2020-11-26 15:00 UTC Incident End time: 2020-11-26 15:52 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 26, 2020 - 18:15 UTC
Monitoring
Dear Client,
We have resumed the MMS MT queues towards the operator and are now drained. We are monitoring the performance closely at this time.
Incident Start time: 2020-11-26 15:00 UTC Incident End time: 2020-11-26 15:52 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 26, 2020 - 15:57 UTC
Identified
Dear Client, We are currently experiencing MMS delays towards the Sprint network only.
Incident Start time: 2020-11-26 15:00 UTC
We appreciate your patience and apologise for any inconvenience experienced while we are working with the carrier to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 26, 2020 - 15:15 UTC
Monitoring
Dear Client,
Sprint confirmed that MMS service is restored. We have resumed the MMS MT queues towards the operator and are now drained. We are monitoring the performance closely at this time.
Incident Start time: 2020-11-24 16:00 UTC Incident End time: 2020-11-25 15:20 UTC
We appreciate your patience and apologise for any inconvenience experienced while we have been working with the carrier to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 25, 2020 - 15:46 UTC
Update
Operator is still working on resolving the issue on their side. The MMS MT queues towards Sprint will be kept on pause until further notice from the operator.
Posted Nov 25, 2020 - 13:46 UTC
Identified
Operator has identified the issue and working to fix it. Sinch paused all MMS MT queues towards sprint yesterday at Nov 25 2:00 AM UTC. We will plan to resume the Queues after 13:00 UTC NOV 25 based on resolution from Operator.
Posted Nov 25, 2020 - 10:58 UTC
Update
We want to update you that we are still investigating this issue with the operator.
Posted Nov 25, 2020 - 02:48 UTC
Update
We want to update you that we are still investigating this issue with the operator.
Posted Nov 24, 2020 - 19:49 UTC
Investigating
Dear Client,
We are currently experiencing MMS rejections and delays towards the Sprint network for MMS traffic.
Incident Start time: 2020-11-24 16:00 UTC
We appreciate your patience and apologise for any inconvenience experienced while we are working with the carrier to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 24, 2020 - 16:15 UTC
This incident affected: Messaging APIs (MMS - US).