A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2024 - 03:21 UTC
Update
We are continuing to investigate this issue.
Posted Feb 13, 2024 - 17:26 UTC
Update
We are continuing to investigate this issue.
Posted Feb 13, 2024 - 17:23 UTC
Investigating
Ticket Number :: MNOC-51930 Services:: DI SMS 365 (SMSx)
Description :: Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue Feb 13 17:00 GMT 2024
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 13, 2024 - 17:19 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).