Sinch Engage - WhatsApp Campaigns - Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-08-26 12:10 UTC
Incident End Time: 2026-08-26 15:30 UTC
Posted Aug 26, 2026 - 16:26 UTC

Update

We are continuing to investigate this issue.
Posted Aug 26, 2026 - 16:06 UTC

Investigating

We are observing an intermittent issue affecting WhatsApp Campaigns.

Incident Start Time: 2026-08-26 12:10 UTC

Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent.

Our teams are actively working to resolve the issue and will provide further updates as they become available.
Posted Aug 26, 2026 - 14:50 UTC
This incident affected: Sinch Engage (Web Portal).