DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-37557

Incident Report for Sinch

Resolved

The queues are due to high traffic and all the queues have been cleared.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 16 February 2022 17:08 Hrs.
Incident End Date & Time (GMT) : 16 February 2022 18:35 Hrs.

Posted Feb 16, 2022 - 18:51 UTC

Investigating

Ticket Number :: MNOC-37557
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 February 2022 17:08 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 16, 2022 - 17:50 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).