Incident start time: 2020-10-08 13:02 UTC Incident end time: 2020-10-08 14:49 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Oct 08, 2020 - 16:25 UTC
Monitoring
Dear Client,
The traffic towards and from Sprint US has normalized since 14:49 UTC and its stable. We are still monitoring the situation should any further issues arise.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 08, 2020 - 15:41 UTC
Identified
Dear Client,
We have received confirmation from the carries that MT/MO traffic is also impacted.
Impact: Clients may experience delayed or failed MT/MO/DLRs to and from Sprint US network.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 08, 2020 - 14:33 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US. Impact: Delayed DLRs
Incident start time: 2020-10-08 13:02 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 08, 2020 - 13:46 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).