This incident has been resolved.

Dear client,

We are writing you inform you that the root cause has been identified and resolved.

Start Time: 2021-09-01 14:32 UTC
Restoration time: 2021-09-01 18:50 UTC

Thank you for your patience while we were working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.

We are continuing to investigate this issue.

Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless and Fido Canada.

Start Time: 2021-09-01 14:32 UTC

Impact: Clients may observe delayed MT messages towards Rogers Wireless and Fido CA.

Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch