All the queues have been cleared and the incident is resolved.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 09 April 08:00 Hrs. Incident End Date & Time (GMT) : 09 April 11:00 Hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 09, 2023 - 11:05 UTC
Monitoring
Dear Client,
We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow. We are actively monitoring the further status and will update on next turn.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 09, 2023 - 09:28 UTC
Investigating
Ticket Number :: MNOC-47177 Service:: SMSx
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of DR Traffic. • Some of our customers may observe potential delay in delivery of DR Traffic. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 09 April 2023 08:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 09, 2023 - 08:27 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).