DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-41411

Incident Report for Sinch

Resolved

MM7 Queues have been cleared.

Incident is resolved.
Posted Jul 21, 2022 - 00:45 UTC

Update

MM7 Queues are due to high traffic as per the investigation.

NOC Team is continuously monitoring and will update with further improvements.
Posted Jul 20, 2022 - 22:46 UTC

Update

MM7 Queues are due to high traffic as per the investigation.

NOC Team is continuously monitoring and will update with further improvements.
Posted Jul 20, 2022 - 21:37 UTC

Identified

MM7 Queues are due to high traffic as per the investigation.

NOC Team is continuously monitoring and will update with further improvements.
Posted Jul 20, 2022 - 20:17 UTC

Investigating

Ticket Number :: MNOC-41411
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 20 July 2022 18:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jul 20, 2022 - 18:59 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).