We are writing to inform you that , investigation has been done by our internal engineers and applied a fix to resolve the issue. The traffic has been resumed back to normal.
We consider this issue as resolved and will monitor further traffic.
Incident Start Date & Time (GMT) : 03 Oct 2022 07:30 Hrs. Incident End Date & Time (GMT) : 03 Oct 2022 09:20 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Oct 03, 2022 - 09:57 UTC
Investigating
Ticket Number :: MNOC-43335 Services:: DI SMS 365(iSMS)/ DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within iSMS and SMS platform. Few of our customer connected to iSMS and SMS platform may observe potential delay in delivery for MO,MT and DR messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 03 Oct 2022 07:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 03, 2022 - 07:43 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).