DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR traffic towards operators in Mexico

Incident Report for Sinch

Resolved

This incident has been resolved. Traffic is processing normally towards Mexico.
We will continue to monitor.

Impact
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 July 2022 02:30 Hrs.
Incident End Date & Time (GMT) : 09 July 2022 06:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 09, 2022 - 06:20 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards operators in Mexico.
• Some of our customers may observe potential delay in delivery of traffic towards operators in Mexico.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 July 2022 02:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 09, 2022 - 03:09 UTC