Service Degradation - Customer Dashboard
Incident Report for Sinch
Resolved
This incident has been resolved.

Incident Start Time: 2024-08-22 17:08 UTC
Incident End Time: 2024-08-22 18:58 UTC
Posted Aug 23, 2024 - 00:21 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 22, 2024 - 19:09 UTC
Update
We are continuing to investigate this issue.
Posted Aug 22, 2024 - 18:06 UTC
Investigating
We are writing to inform you that we are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.

Impact: Customers may not be able to login to their accounts, or be disconnected while browsing dashboard.sinch.com

Our engineers are working to restore service as soon as possible.
Posted Aug 22, 2024 - 17:25 UTC
This incident affected: Customer Portal (Payment, SMS Administration, Numbers Administration, Analytics, Customer Support, 2FA, US Campaigns, Login/Sign up).