We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 6th September 2022 15:30 Hrs. Incident End Date & Time (GMT) : 7th September 2022 03:10 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Sep 07, 2022 - 03:36 UTC
Update
Dear Client,
We are writing to inform you that queues have been cleared and traffic has resumed back to normal trend. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 6th September 2022 15:30 Hrs. Incident End Date & Time (GMT) : 7th September 2022 03:10 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Sep 07, 2022 - 03:36 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are closely monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Sep 07, 2022 - 02:42 UTC
Investigating
Ticket Number :: MNOC-42713 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 6th September 2022 15:30 Hrs.