Delivery issues Bhutan - Tashicell

Incident Report for Sinch

Resolved

We are writing to inform you that we are continuing to see stable and expected performance for the Tashicel network in Bhutan.

We consider this incident resolved.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: 2021-09-18 13:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Sep 19, 2021 - 04:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2021 - 14:21 UTC

Update

Dear clients,

We are writing to inform you that we are currently observing stable performance toward the Tashicell network in Bhutan.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: 2021-09-18 13:00 UTC

We will continue monitoring for further degradation.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Sep 18, 2021 - 14:21 UTC

Investigating

Dear clients,

We are writing to inform you that we are currently observing delivery issues towards the Tashicell network in Bhutan.

Incident Start Time: 2021-09-18 06:03 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Tashicell network in Bhutan.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Sep 18, 2021 - 09:08 UTC

This incident affected: External Connectivity (SMS - APAC).