Delivery Issue- Bell Mobility Canada

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-08-07 14:14 UTC
Incident End Time: 2024-08-08 15:34 UTC

Posted Aug 09, 2024 - 00:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 08, 2024 - 16:07 UTC

Update

We are continuing to investigate this issue.

Posted Aug 08, 2024 - 12:05 UTC

Update

We are continuing to investigate this issue.

Posted Aug 08, 2024 - 03:07 UTC

Update

We are continuing to investigate this issue.

Posted Aug 07, 2024 - 20:57 UTC

Update

We are continuing to investigate this issue.

Posted Aug 07, 2024 - 17:09 UTC

Investigating

We are currently observing delivery issues towards Canada - Bell Mobility

Incident Start Time: 2024-08-07 14:14 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information

Posted Aug 07, 2024 - 15:35 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).