Delivery Issue Mexico - Izzi

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-11 13:49 UTC

Incident End Time: 2025-11-11 22:45 UTC
Posted Nov 12, 2025 - 00:26 UTC

Update

We are continuing to investigate this issue.
Posted Nov 11, 2025 - 19:10 UTC

Update

We are continuing to investigate this issue.
Posted Nov 11, 2025 - 16:02 UTC

Investigating

We are currently observing delivery issues in Mexico - Izzi.

Incident Start Time: 2025-11-11 13:49 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 11, 2025 - 14:23 UTC
This incident affected: External Connectivity (SMS - LATAM).