[ANNOUNCEMENT] DI SMSx, iSMS, NRS, MM4 & MM7| Operator Services Network Operations | Network Freeze Notification for Thanksgiving Day, Black Friday & Cyber Monday | 2024
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been completed.
Posted Dec 02, 2024 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 28, 2024 - 00:00 UTC
Scheduled
Digital Interconnect
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ANNOUNCEMENT - General Network Freeze Notification
Service:
(i) SMS 365 (SMSx)
(ii) MMS (MM4 & MM7)
(iii) iSMS
(iv) NRS

Description of Freeze:
Operator Services will be implementing the following Network Freezes for our SMSx, iSMS, NRS, MM4 and MM7 operator services platform to ensure availability and capacity for the high traffic expected during the following periods.

Freeze Date - 28th November 2024 – 2nd December 2024
The freeze period will begin and end at 00:00 GMT on the dates above unless stated otherwise. 

Comment - Thanksgiving Day, Black Friday & Cyber Monday

Service Impact Assessment:
The Sinch Interconnect Change Freeze will restrict the following production activities on the related platform(s):

Additions, removals, and changes to any production database concerning tables/queries/provisioning.
Alterations to Network devices (router/vpn/firewall/switch) that are not considered standard or BAU.
Alterations to Servers (Operating System connectivity/patches/provisioning)
Alterations to Storage (provisioning)
Alterations to all production connectivity platforms (all protocols)
Adding or removing physical hardware from any data facility.
Alterations to Protocol, Event and Queuing application layers.

HOWEVER, during the Freeze periods the following services will be supported on the appropriate US-based & France-based SMS platforms, US-based MMS platform and all platforms supporting Sinch Interconnect for Operators Services based on our standard change management, notification and scheduling procedures:

Individual routing updates (SUI) will be processed as normal.
Tier 1 Bulk updates will be reviewed on a case by case basis and implemented via the NRS tool where approved.
Non-Tier 1 Bulk updates will be processed via the NRS tool.
Testing of existing services with existing customers/operators.
Ticket work - including SUI and General Trouble Tickets - will continue as normal unless requests fall under the Freeze restrictions.
Standard Network Firewall Requests.

Please note that Digital Interconnect will be taking pro-active measures to ensure availability and capacity for the duration of this freeze exists within the Network and routine maintenance in support of the Holiday Freeze periods will take place in advance of the Freeze period.

If you have any questions regarding the Freeze Period, please send them to operatorservices.noc@sinch.com
Posted Nov 01, 2024 - 19:52 UTC
This scheduled maintenance affected: Sinch DI Services (MM4 (MMS 365), MM7 (MMS 365), SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365, NRS Internal, NRS External).