Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-01-22 11:30 UTC
Incident End Time: 2026-01-22 18:27 UTC
Posted Jan 22, 2026 - 21:25 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2026 - 19:11 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2026 - 16:10 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2026-01-22 11:30 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 22, 2026 - 14:38 UTC
This incident affected: External Connectivity (SMS - LATAM).