We have now received confirmation from the operator Bouygues Telecom, that unfortunately the DRs & MOs that were expected in this time period, have been lost on the carriers end due to unexpected errors on their side. All traffic outside of the below mentioned time period, has not been affected.
Start Time: 2020-01-27 08:50 UTC End Time: 2020-01-27 09:35 UTC
Posted Jan 27, 2020 - 14:03 UTC
Monitoring
We are observing the service quality back to normal. New traffic sent towards this network will receive a delivery report as expected. MO Traffic is working once again as well.
Start Time: 2020-01-27 08:50 UTC End Time: 2020-01-27 09:35 UTC
Kindly note that the investigation is still ongoing together with the operator regarding the missing DRs & MOs for the above mentioned time period.
Posted Jan 27, 2020 - 10:10 UTC
Investigating
We are observing delivery issue towards Bouygues Telecom - France. Impact: Clients may experience delayed or missing delivery reports & MO traffic. We are working with the operator to resolve this issue.
Posted Jan 27, 2020 - 09:04 UTC
This incident affected: External Connectivity (SMS - EMEA).