We are writing to inform you that after closely monitoring Videotron Canada we have not spotted any further degradation. As such we deem this matter resolved.
Start Time: 2020-07-24 06:51 UTC End Time: 2020-07-24 07:27 UTC
On behalf of the operator we apologize for any inconvenience this may have caused you. If you have any further questions or concerns please do not hesitate to reach to support@sinch.com
Posted Jul 24, 2020 - 09:07 UTC
Monitoring
Dear Client,
We are currently observing services restored and are actively monitoring the issue from our side.
Start Time: 2020-07-24 06:51 UTC Time of restoration: 2020-07-24 07:27 UTC
Updates will follow upon further degradation or resolution.
Posted Jul 24, 2020 - 07:35 UTC
Identified
Dear Client,
We have been informed of an ongoing issue on Videotron Canadas platform which is currently being investigated by the network engineers. You may experience delayed or failed MT and Inbound traffic for the network.
Start Time: 2020-07-24 06:51 UTC End Time: TBD
Impact MT: Clients may observe delayed or failed MT messages towards Videotron network. Impact MO: Clients may observe delayed or failed MO messages from Videotron network.
On behalf of the operator we apologize for any inconvenience this may cause you. If you have any further questions or concerns please do not hesitate to reach to support@sinch.com
Posted Jul 24, 2020 - 07:07 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).