US Site Degradation - US7

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2025-10-25 00:47 UTC
Incident end time: 2025-10-25 01:22 UTC
Posted Oct 25, 2025 - 02:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 25, 2025 - 02:21 UTC

Investigating

We are writing to inform you that we are experiencing degradation on our US7 site.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 25, 2025 - 01:55 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).