Delivery Issue Cambodia - Smart Axiata

Incident Report for Sinch

Resolved

The incident has been resolved.

Incident Start Time: 2026-09-15 16:13 UTC
Incident End Time: 2026-09-16 08:35 UTC

Posted Sep 16, 2026 - 09:22 UTC

Identified

The issue has been identified and we are working with the operator to fix the issue.

Posted Sep 16, 2026 - 07:05 UTC

Update

We are continuing to investigate this issue.

Posted Sep 16, 2026 - 02:11 UTC

Update

We are continuing to investigate this issue.

Posted Sep 15, 2026 - 21:08 UTC

Update

We are continuing to investigate this issue.

Posted Sep 15, 2026 - 17:48 UTC

Investigating

We are currently observing delivery issues in Cambodia - Smart Axiata

Incident Start Time: 2026-09-15 16:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Sep 15, 2026 - 16:41 UTC

This incident affected: External Connectivity (SMS - APAC).