Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 January 2023 16:00 Hrs. Incident Start Date & Time (GMT) : 15 January 2023 01:30 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Jan 15, 2023 - 02:02 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 15, 2023 - 00:01 UTC
Update
Dear customer,
MM7 queues are decreasing gradually.
NOC team is continuously monitoring & will update with further improvements.
Posted Jan 14, 2023 - 19:34 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 14, 2023 - 19:31 UTC
Investigating
Ticket Number :: MNOC-45425 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 January 2023 16:00 Hrs.