The operator has now confirmed that they are no longer seeing any service degradation on their platform.
Start Time: 2020-10-04 11:37 UTC End Time: 2020-10-04 21:40 UTC
We appreciate your patience and apologise for any inconvenience experienced while the operator worked to resolve this issue. Please contact support@sinch.com should you require further information or assistance
Posted Oct 04, 2020 - 22:33 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing degradation towards Claro network in Brazil. The matter is currently being investigated with the operator.
Start Time: 2020-10-04 11:37 UTC
Impact: Clients may experience failed or delayed traffic to and from Claro network in Brazil
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 04, 2020 - 12:12 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).