Incident - Sinch Engage Classic - Chat Bot Degradation

Incident Report for Sinch

Resolved

Dear Client,

We are writing this to inform you retroactively about a service degradation that affected the Sinch Engage Classic service.
Clients using chat bots in Sinch Engage Classic may have experienced a performance degradation/outage during the times specified below:

Incident Start Time: 20-02-2026 09:00 UTC
Incident End Time: 20-02-2026 16:35 UTC
Impact: Performance degradation/outage for clients using Sinch Engage Classic chat bots.

Posted Feb 20, 2026 - 09:00 UTC