Delivery Issue Bhutan - TashiCell

Incident Report for Sinch

Resolved

We are writing to inform you that we are continuing to see stable and expected performance for the Tashicel network in Bhutan.

We consider this incident resolved.

Incident Start Time: 2021-07-14 17:19 UTC
Incident End Time: 2021-07-14 22:15 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Jul 15, 2021 - 04:27 UTC

Monitoring

Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Tashicel network in Bhutan.

We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-07-14 17:19 UTC
Incident End Time: 2021-07-14 22:15 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com

Posted Jul 15, 2021 - 00:42 UTC

Investigating

Dear client,

We are writing to inform you that we are currently observing delivery issues towards the TashiCell network in Bhutan.

Incident Start Time: 2021-07-14 17:19 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the TashiCell network in Bhutan.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Jul 14, 2021 - 19:22 UTC

This incident affected: External Connectivity (SMS - APAC).