DI SMS 365 | Enterprise Messaging | Potential delay in delivery towards Malaysia

Incident Report for Sinch

Resolved

This incident has been resolved and we will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 06 Aug 2021 15:00 Hrs.
Incident End Date & Time (GMT) : 06 Aug 2021 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 06, 2021 - 18:58 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic towards Malaysia.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06 Aug 2021 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 06, 2021 - 15:24 UTC