Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2020-11-30 16:00 UTC
Incident end time: 2020-11-30 17:54 UTC

Please contact support@sinch.com should you require further information or assistance.
Posted Nov 30, 2020 - 23:19 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 30, 2020 - 19:58 UTC

Monitoring

Dear Client,

We are writing to inform you that the issue with the delivery reports from Sprint US is now resolved.

Incident Start Time: 2020-11-30 16:00 UTC
Incident Stop Time: 2020-11-30 18:05 UTC
We will continue to monitor for stability.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Nov 30, 2020 - 19:51 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing an delivery report delays from Sprint US.

Incident start time: 2020-11-30 16:00 UTC

Impact: Clients may experience delayed DRs from and to Sprint network

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Posted Nov 30, 2020 - 17:14 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).