Description :: • Issue has been resolved and all the traffic has been resumed back to normal. • Monitoring NOC will continue monitor.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 16 March 2022 17:00 Hrs. Incident End Date & Time (GMT) : 16 March 2022 18:30 Hrs.
Posted Mar 16, 2022 - 18:46 UTC
Update
We are continuing to investigate this issue.
Posted Mar 16, 2022 - 18:01 UTC
Investigating
Ticket Number :: MNOC-38317 Service:: SMSx, MM7
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of MO messages. • Some of our customers may observe potential delay in delivery of MO messages. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 16 March 2022 17:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 16, 2022 - 17:59 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).