Delivery Issue Dominican Republic - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-20 14:27 UTC

Incident End Time: 2025-10-20 19:17 UTC

Posted Oct 20, 2025 - 19:45 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2025 - 17:05 UTC

Investigating

We are currently observing delivery issues in Dominican Republic - Claro.

Incident Start Time: 2025-10-20 14:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 20, 2025 - 15:36 UTC

This incident affected: External Connectivity (SMS - LATAM).