Ticket Number :: MNOC-45346 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 09 January 2023 17:15 Hrs.. Incident End Date & Time (GMT) : 09 January 2023 22:00 Hrs.
A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2023 - 22:27 UTC
Update
Dear customer,
MM7 queues are decreasing gradually.
NOC team is continuously monitoring & will update with further improvements.
Posted Jan 09, 2023 - 21:17 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 09, 2023 - 17:55 UTC
Investigating
Ticket Number :: MNOC-45346 Services:: DI MMS 365 - MM7
Description:: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact:: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 09 January 2023 17:15 Hrs.