Delivery Issue Canada - ICE Wireless

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-11-03 06:43 UTC
Incident End Time: 2026-11-03 12:22 UTC

Posted Nov 03, 2026 - 13:45 UTC

Update

This incident has been resolved.

Incident Start Time: 2026-11-03 06:43 UTC
Incident End Time: 2026-11-03 12:22 UTC

Posted Nov 03, 2026 - 13:45 UTC

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 12:08 UTC

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 07:36 UTC

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 07:28 UTC

Investigating

We are currently observing delivery issues in Canada - ICE Wireless

Incident Start Time: 2026-11-03 06:43 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Nov 03, 2026 - 07:28 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).