Sinch Deactivation File Service Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-10 08:43 UTC

Incident End Time: 2025-10-20 01:38 UTC
Posted Oct 22, 2025 - 12:34 UTC

Update

We are continuing to investigate this issue.
Posted Oct 21, 2025 - 17:02 UTC

Update

We are continuing to investigate this issue.
Posted Oct 20, 2025 - 15:05 UTC

Update

We are continuing to investigate this issue.
Posted Oct 19, 2025 - 13:04 UTC

Update

We are continuing to investigate this issue.
Posted Oct 18, 2025 - 09:00 UTC

Update

We are continuing to investigate this issue.
Posted Oct 17, 2025 - 04:03 UTC

Update

We are continuing to investigate this issue.
Posted Oct 16, 2025 - 03:01 UTC

Update

We are continuing to investigate this issue.
Posted Oct 15, 2025 - 02:02 UTC

Update

We are continuing to investigate this issue.
Posted Oct 14, 2025 - 00:02 UTC

Update

We are continuing to investigate this issue.
Posted Oct 12, 2025 - 23:04 UTC

Update

We are continuing to investigate this issue.
Posted Oct 11, 2025 - 21:03 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 20:09 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 15:05 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 11:11 UTC

Investigating

We are currently observing issues with our Sinch Deactivation File Service and we are investigating.

Impact: Clients may experience difficulties retrieving files from the service.
Posted Oct 10, 2025 - 08:43 UTC
This incident affected: Messaging APIs (US Disconnect File Service - US).