DI SMS 365 | Enterprise Messaging | Delay in delivery of DR from AT&T Mobility in United States | MNOC-35450

Incident Report for Sinch

Resolved

This incident is resolved. We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 04 Dec 2021 17:45 Hrs.
Incident End Date & Time (GMT) : 05 Dec 2021 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 05, 2021 - 11:27 UTC

Update

Our Support Teams are continuously working on this issue at priority.
We will update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 05, 2021 - 08:26 UTC

Investigating

Ticket Number :: MNOC-35450
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 04 Dec 2021 17:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 04, 2021 - 18:15 UTC