Sinch Status - Issue with Dashboard, Analytics

Issue with Dashboard, Analytics - EU1 and EU3

Incident Report for Sinch

Resolved

This incident is now resolved.
Incident start time: 2023-03-15, 14:00 UTC
Incident end time: 2023-03-15, 21:20 UTC

Posted Mar 16, 2023 - 07:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 15, 2023 - 21:20 UTC

Update

We are continuing to investigate the issue and will revert back as soon as we have an update.

Posted Mar 15, 2023 - 19:06 UTC

Investigating

Our engineers are investigating an issue where Analytics on the dashboard is not returning any results.

Incident Start Time: 2023-03-15, 14:00 UTC

As soon as we have further information we will revert back with an update.

Posted Mar 15, 2023 - 17:39 UTC

This incident affected: Customer Portal (Analytics).