Ticket Number :: MNOC-34250 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 October 2021 21:00 Hrs. Incident End Date & Time (GMT) : 26 October 2021 04:45 Hrs
The MM7 queues built within our platform are due to high traffic. Queues are decreasing now. We will continue to monitor and update.
Posted Oct 26, 2021 - 04:34 UTC
Update
The MM7 queues built within our platform are due to high traffic. Queues are decreasing now. We will continue to monitor and update.
Posted Oct 26, 2021 - 00:55 UTC
Identified
The MM7 queues built within our platform are due to high traffic. Queues are decreasing now. we will continue to monitor and update.
Posted Oct 25, 2021 - 23:16 UTC
Investigating
Ticket Number :: MNOC-34250 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 October 2021 21:00 Hrs.