MT Delivery degradation

Incident Report for Sinch

Resolved

During monitoring we have not found any further issues related to this incident.
This has been traced internally to a faulty update of our routing module which has been successfully rolled back.
No new traffic has been impacted since 13:30 UTC.
Please reach out to us at support@sinch.com if you have any questions.

Posted Oct 02, 2020 - 15:35 UTC

Monitoring

We have experienced delivery issues on a subset of MT messages to multiple destinations between 12:00 UTC and 13:30
The issue is resolved for new traffic. Engineers are currently investigating the traffic that failed for the duration of the incident.

Posted Oct 02, 2020 - 13:41 UTC

This incident affected: External Connectivity (SMS - APAC, SMS - EMEA, SMS - LATAM).