DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in Bolivia

Incident Report for Sinch

Resolved

This incident is resolved. We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 24 Oct 2021 16:00 Hrs.
Incident End Date & Time (GMT) : 25 Oct 2021 00:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 25, 2021 - 01:35 UTC

Identified

Support teams are still verifying the issue, we will continue to follow-up and update you on the progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 24, 2021 - 20:55 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in Bolivia.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 24 Oct 2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 24, 2021 - 16:38 UTC