All queues have been cleared and traffic is processing fine now. We'll keep an eye on things further.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2024 - 04:37 UTC
Update
Dear Clients,
All queues have been cleared and traffic is processing fine now. We'll keep an eye on things further.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2024 - 04:37 UTC
Update
Dear Clients,
We've made some internal adjustments, and as of right now, the queues are processing faster as we continue to work on them. We'll keep an eye on things and let you know when there are any updates.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 25, 2024 - 01:42 UTC
Identified
Dear Clients,
Due to the high traffic, we are observing queues resulting in slight delay in delivery of Delivery Receipts messages. Currently the queues are reducing. We will monitor and update you on further improvements.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 24, 2024 - 21:14 UTC
Investigating
Ticket Number :: MNOC-54164 Service:: SMSx
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. Our support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : Jun 24 19:44 GMT Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 24, 2024 - 21:06 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).