Sinch Service Notification - Legacy Atlas API

Incident Report for Sinch

Resolved

A fix has been implemented and the incident is resolved. All the connections are restored and no MO queues are being observed for QOS customers.

Incident Start Time : 2022-09-01 00:10:45 UTC
Incident End Time : 2022-09-01 04:56:45 UTC

Posted Sep 01, 2022 - 05:11 UTC

Investigating

We are writing to inform you that we are experiencing issues with our Legacy Atlas APIs that is affecting SMPP connections and inbound traffic for QOS.
Our engineers are working to resolve this as quickly as possible.

Incident Start Time : 2022-09-01 00:10:45 UTC

Impact: SMPP binds to the following FQDNs will be down.
sms1.mblox.com
sms3.mblox.com
sms5.mblox.com
sms1.cardboardfish.com
sms3.cardboardfish.com
sms5.cardboardfish.com
sms-cloud-1.clxcommunications.com
sms-cloud-3.clxcommunications.com

QOS customers will experience delayed MOs.

Posted Sep 01, 2022 - 01:15 UTC