Delivery Issue Pakistan - Jazz

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Incident Start Time: 2021-09-28 15:00 UTC
Incident Restoration Time: 2021-09-28 20:10 UTC
Incident End Time: 2021-09-29 12:54 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Sep 29, 2021 - 12:55 UTC

Monitoring

Dear Client,

We are writing to inform you that we are able to observe normalized traffic patterns towards the Jazz Pakistan.
We will keep monitoring to ensure that the traffic remains stable.

Incident Start Time: 2021-09-28 15:00 UTC
Incident Restoration Time: 2021-09-28 20:10 UTC
Incident End Time: TBA

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Sep 28, 2021 - 20:49 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Jazz - Pakistan.
We are working with the operator to resolve the issue.

Incident Start Time: 2021-09-28 15:00 UTC
Incident End Time: TBA

Impact: Clients may observe delayed or failed MTs towards Jazz - Pakistan.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 28, 2021 - 15:53 UTC
This incident affected: External Connectivity (SMS - APAC).