This is an update on the issue we have initially notified.
There has been an issue in one of our backend databases in EU that impacted the following Sinch services since 2021-09-17 09:30 UTC and has been restored at 2021-09-17 10:30 UTC:
Clients will continue to experience latency in loading traffic data on the Dashboard. Our engineers are working to restore full service as soon as possible.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 17, 2021 - 11:14 UTC
Investigating
Dear Client,
We are writing to inform you that we are experiencing a service outage for the Cloud customer portal, Dashboard.sinch.com.
Our engineers are working to restore service as soon as possible.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com