Sinch External Notification - Canada - Toll Free Long Number - Telus & Rogers

Incident Report for Sinch

Resolved

We have been informed that the issue has successfully been resolved by the time below.

Incident Start Time: 2020-03-20 15:35 UTC
Incident End Time: 2020-03-20 16:42 UTC

Impact MT Clients may have observed delayed MT and DR for messages submitted to Telus and Rogers subscribers

Posted Mar 20, 2020 - 16:47 UTC

Identified

We are writing to inform you that our Canada Toll Free Long Number provider are currently facing latency issues towards Telus and Rogers networks in Canada.

Incident Start Time: 2020-03-20 15:35 UTC

Impact MT: Clients may observe delayed MT and DR for messages submitted to Telus and Rogers subscribers

Posted Mar 20, 2020 - 15:46 UTC

This incident affected: External Connectivity (SMS - CA - Toll Free).