We are pleased to inform you that the issue with the SMSx platform has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 12th Mar 2026, 12:22 hrs Incident End Date & Time (GMT) : 12th Mar 2026, 13:28 hrs
We appreciate your patience and understanding.
Posted Mar 12, 2026 - 14:30 UTC
Monitoring
Dear Clients,
We are writing to inform you that queues have been cleared and traffic is back to normal.
We will continue to monitor and update on further improvements.
Posted Mar 12, 2026 - 13:55 UTC
Investigating
Ticket Number :: MNOC-63473 Services:: DI SMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 12th Mar 2026, 12:22 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 12, 2026 - 13:10 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).