Chatlayer - EU and US Regions Outage

Incident Report for Sinch

Resolved

We are writing to inform you regarding an incident that affected our Chatlayer platform in the EU and US regions during the below time-frame.

Incident Start Time: 2026-11-07 22:34 UTC
Incident End Time: 2026-11-08 00:20 UTC

During the incident you may have experienced failed requests in the affected regions.

If you have any further questions or concerns, please reach out to support@sinch.com.
Posted Nov 08, 2026 - 01:45 UTC